Tashigi's Shigure

ORDERS AND SHIPPING

How long will it take to receive my order?

Orders typically take 7–10 business days to ship, depending on the order.

Shipping Delivery Time: 6-8 Working Days After Dispatch

How do I track my order?

As soon as your order is shipped, tracking will be emailed to the email address you have provided. You can track your package from the link provided in this email.

Do you ship products Internationally?

We ship pretty much worldwide! If you are not given shipping rate options during checkout process, unfortunately we can not ship to the destination.

Unfortunately orders that have already shipped cannot be cancelled.

HOW CAN I CONTACT KATANA KULT?

thekatanakult@gmail.com
We typically respond to emails within 1–3 business days of receipt.

What is your return policy?

We want you to love your purchase. If you’re not 100% satisfied, we accept returns or exchanges within 30 days from the date you received your order. Shipping fees are not refundable.

Note that items must be returned unused, in the original condition and packaging.

How do I exchange an item?

We accept exchanges within 30 days from the date you received your order. Please contact customer service at thekatanakult@gmail.com with your name, order number and reason for returning the item(s).

Customer service will respond via email within 2 – 3 business days with instructions on how to return or exchange.

What if an item is damaged or defective?

If you receive an item which is damaged or defective, please send a photo of the item and the defect or damaged area to thekatanakult@gmail.com

Please include your name, email and order # in your correspondence. We will review the photo/video and have a replacement dispatched as soon as possbile.